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Process

Simple. Precise.
Verified.

From first contact to first use — here's exactly how the SubQ Pen experience works.

Step 1 — Get Verified
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KYC Required

Get Verified First

SubQ Pen is not available to the general public without verification. We operate a strict Know Your Customer (KYC) process to ensure responsible use by every single buyer.

It's quick, private, and done entirely over WhatsApp. No forms, no portals — just a direct conversation with our team.

  • Message us on WhatsApp to begin
  • Provide basic identification details
  • Confirm you understand the product and its intended use
  • Receive your verified buyer status
Step 2 — Choose Your Kit
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Choose Your Kit

Pick Your Setup

Once verified, choose between the Starter Kit or the Duo Pack — then add cartridge packs to match your protocol duration. All orders are placed directly through WhatsApp.

  • Starter Kit — 1 pen, 5 cartridges (RM 300)
  • Duo Pack — 2 pens, 10 cartridges (RM 450)
  • 10 Cartridge Refill Pack (RM 39)
  • 20 Cartridge Refill Pack — Best Value (RM 72)
  • Choose your colourway: Black, Bronze, Red, or Rose Gold
Step 3 — Load & Use
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Load & Use

Swap, Load & Go

Your pen arrives ready. Load your cartridge, dial your dose, and administer with full confidence. When a cartridge is spent, simply swap it out — no new pen required, ever.

  • Screw cartridge into pen body
  • Dial your dose using the precision dial
  • Administer subcutaneously at your preferred site
  • Replace cartridge when empty — pen is reusable indefinitely
  • WhatsApp support available if you need guidance
Verified Buyers Only

Why we require KYC

SubQ Pen is a tool — and like any precise tool, it demands respect. Our verification process protects you, protects us, and upholds the integrity of the community.

🔐

Privacy Protected

Your details are handled with full discretion. We do not share, sell, or store information beyond what's necessary for verification.

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Fast Process

Most verifications are completed within the same business day. Our team responds promptly via WhatsApp during operating hours.

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One-Time Only

Complete KYC once and you're a verified buyer permanently. Future orders skip straight to checkout — no repeat verification needed.

Start KYC on WhatsApp
Questions

Frequently asked

What compounds can I use with the SubQ Pen?
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SubQ Pen is a hardware device only. We do not supply, recommend, or have any involvement in the compounds used. Please consult a qualified medical professional regarding any compounds you intend to use.
How long does the KYC process take?
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Most verifications are completed within the same business day. Simply message us on WhatsApp and our team will guide you through the short process.
How many uses does each cartridge last?
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Each cartridge holds enough for multiple administrations depending on your dose. The pen itself is fully reusable — only the cartridges are replaced when spent.
Do you ship outside Malaysia?
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Currently we fulfil orders within Malaysia only. Message us on WhatsApp to discuss your location and delivery options.
Can I order more cartridges separately?
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Yes — once verified, you can reorder cartridges at any time. Choose between the 10 Cartridge Pack (RM 39) or the 20 Cartridge Pack Best Value (RM 72).
Is packaging discreet?
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All orders are shipped in plain, unmarked packaging with no external branding or product description visible on the outside.

Ready to get started?

Message us to begin your KYC and place your first order.

Order on WhatsApp